Returns & Reclaims
For products, which you ordered from our web shop, you can return them to us within 14 days without giving a reason.
In the case that you don’t like the product or you simply change your mind and would like to cancel the order, we will refund you the full order value including the cost of delivery. But you will need to pay the delivery costs for returning the product. Cancellations after the dispatch of your product need to be made within 14 days by contacting us.
If the delivered product is damaged, has quality problems or we sent the wrong item, please inform us as soon as possible by sending us the photos of the damage or quality issues of the delivered item. We will process your claims immediately and arrange the return, refund or a replacement if you wish.